Learn how to leave a lasting impression with your recruiter at the Emirates, Etihad or Qatar interview
Know what the recruiter is after at the final interview
Recruiters are looking for exceptional candidates. They want a person that will fit-in with their multi-cultural team that share similar qualities and personalities.
Being Passionate - Show you have a few of these traits: warm, enthusiastic, energetic, positive, charming, pleasing and an appealing personality that enjoys working with international people.
A captivating and engaging smile is just as important. Remember to let your personality shine through during the first 5 minutes of your Hirevue video interview at Emirates or in person with the Etihad and Qatar final interview.
Be curious - Curious people are not afraid to try out new things, they show willingness to learn and they love to learn to as a result of failure. Those that are willing to embrace new ideas and ways of working.
Show resilience - Impress them with a story that you have experienced failure or endured some difficult times. By telling them a story where you made a mistake and learn from it is actually very good. Humans learn better when they make mistakes than when things go smoothly. By showing examples where you made mistakes, the recruiter will have the opinion that you have a more pragmatic view of the world, you are more resilient and you are able to put issues into perspective. Learning never stops and you need to shown your willingness to learn and constantly develop as a person. This is a key attribute on their job description.
Have Empathy - Share life experiences when answering their questions. Structure your answer so that you show empathy and are a reasonable person. Tell a story about a life experience and this will go a long way to show you can treat people with empathy and respect.
Have well developed soft skills - Influence and communication are two key attributes of being a good cabin crew. Making that personal connection and simply being able to talk to someone one-to-one is important. The personal touch is important.
Look at the bigger picture - Recruiters may probe and ask general questions about your interests and the world, e.g. modelling, general knowledge and even political or social. Knowing what is facing the world today makes good sense and this makes you an easier person to get along as you can interact with passengers in most conversations.
Be very clear on your message when telling a story or a situation
Give them a very short intro of the story you are about to tell them, then tell them the story, and finally end it by telling them you have told the story to them and the customer touch points you learnt. Touch points are important and where it went wrong and how it can be rectified.
Speak in sound bites
A soundbite is simply something that your audience will remember. Short sentences win!
Gaps of Silence
Two to three seconds of silence feels uncomfortable when we aren’t used to speaking in this manner. What we don’t appreciate is that those two to three seconds of silence are a gift to our listener. It allows your message to get through and settle in the recruiter’s mind, it allows the recruiter to keep up with you when you have so much to say and it allows the recruiter to breathe too.
A pause exudes confidence, gravitas and sends a clear message to the recruiter that you care; be sure to build them into your story / situation that you are telling them.
Don’t just pause, slow down
Many of us are in a rush to speak and in the process, we fall into the trap where we speak too fast at the interview and the recruiter often struggles to keep up with your story. A good example is to hear Barack Obama when he speaks - he is not only the master of the pause but the pacemaker of public speaking too.
The best public speakers and presenters have a conversational tone and pace. It’s easy to keep up with them, they breathe in between sentences and they speak with great clarity.
Each time Obama speaks he does so with a quiet sincerity that allows you to follow and understand his every word which he chooses very carefully.
Don’t be in a rush to speak, give your recruiter the gift of slowing down, breathing and pausing.
Obama is not in a hurry when he speaks. He waits for his audience to process and react to what he has just said. You should do this when telling a story or situation.
Remember - Speaking too fast, rambling or waffling, excessive ‘umming’, ‘erring’. Poor posture, lack of vocal energy and passion; poor eye contact will bring about a poor impression of you. Never go on and on, it shows lack of empathy for the recruiter.
When you speak too quickly, you give the impression that you are nervous, insecure, and not in full control. Practise speaking at a slower, more relaxed pace. When you speak to the recruiter in a calm, deliberate manner it shows confidence – even dominance – and gives the impression that you’re in control.
KEEP IT REAL
You can and should mix personal as well as professional. Most recruiters will warm up and know more about you as you have made that all important person to person connection. It is ok to get personal to keep it real and this mix will earn you extra kudos!
To be successful you need to conjure different moods - joyful, humorous, serious, intimate and determined. These light and dark contrasts keeps the recruiter engaged.
FINAL INTERVIEW TIPS
CREATING FIRST IMPRESSIONS THROUGH VERBAL & NON-VERBAL COMMUNICATION
WHAT NOT TO SAY
Think please! Your choice of words and how you decide to use them can give the first impressions to the recruiter that you are smart, foolish, warm, distant, bold, shy, or anything in between.
You gain more respect and admiration from the Emirates, Etihad or Qatar recruiter in the way you present yourself through conversation at your Final Interview.
Use these tips here - all of these will lead you to create a powerful presence and make an impact on your recruiters.
Speak only when you have something worth saying
Hold on, and shut up if you do not have something worth saying. Powerful people when they think of something to say will always hold on to it, think whether it is worth saying and if it isn’t they don’t say it. Remember that not every thought that enters your head is a valuable contribution in a conversation. So my advice is if you do not have anything meaningful to say, don’t worry, don’t just say something for the sake of doing it.
Never be afraid of silence
There is more power in silence than there are in empty words. The extra pauses in the final interview give both the recruiter and yourself time to think carefully about where she wishes to go next. If you ever come to a point in the interview where you have nothing else to add, and the interviewer is also silent, please don't be the one who rushes to fill the silence. Wait, allow the silence to work for you, and jump back in only when you're ready.
Don’t dominate the interview
It is a two way thing so balance is essential.
Don’t argue
Even if the interviewer misunderstands your CV or experience that he or she is asking you, don’t say she is wrong. Present a different opinion. Say something along the lines, “I can see where you are coming from but the perspective is a little different”, then explain what it is.
Use simple words
Try to use a wide variety of different tones and inflections to add a layer of emotional expression to your words. It is more captivating and that makes a good impression of you.
Never use filler words
Filler words (words as “umm”, “uhh””, “like…”, “what you might call” , “how you say it” etc.) are used to take up space while a person tries to figure out what to say next. But using them gives the impression that you are uncertain of what you are saying and it is also rather annoying. To sound more confident when speaking, do eliminate these filler words completely.
TELL ME ABOUT YOURSELF
In answering the “Tell me about yourself” interview question, there are a few important tips about what to avoid. If you are not prepared, there is a risk that your answer will become rambling and incoherent. This may undermine your chance to get the golden call. Here are a few things to remember when you begin thinking of a script for your response:
Avoid mentioning personal information such as marital status, children, political or religious affiliations, etc. These can be highly sensitive topics that might work against you.
Don’t list multiple strengths without supporting examples. Instead, you may want to choose three qualities about yourself. Support each with short, polished stories that can be supported by your work experience.
Don’t summarise your CV word for word. Instead, discuss high points that are relevant to the cabin crew role.
How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. In your response, do the following:
Mention past experiences and proven successes as they specifically relate to the position. Begin by re-reading the job description. Take note of the required skills that you have, and identify recent stories that demonstrate that you have those skills. Ideally, you should draw primarily from recent professional experience; however, volunteer work can also support your narrative while demonstrating a commitment to your community.
Consider how your current job relates to the job you’re applying for.
Focus on strengths and abilities that you can support with examples. When you start building the script of each example, focus on details and outcomes that you can quantify if possible. For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value.
Highlight a bit of your personality to break the ice. Because the “Tell me about yourself” interview question is about getting to know you, it’s a good idea to share your personality with your interviewer—but not personal details. You may want to briefly mention your personal interests that demonstrate intellectual development and/or community engagement (e.g., reading, music, sports league, volunteering) or those that showcase personal discipline and achievement (e.g., learning a new skill, training for a half marathon). Discussing personal interests is a good way to wrap up your response while maintaining a professional tone.
OTHER QUESTIONS
What qualities make you a great fit for this position? Think of what makes you stand out for this cabin crew role. Perhaps it’s your exceptional and caring customer service experience or some form of positive team collaboration, training or technical skills. Review the Emirates, Etihad or Qatar job description closely and note ways that you exceed the requirements.
Why are you interested in the role? Think about why this position excites you, how it fits into your larger career goals and why you feel it’s the best next step.
Why are you interested in the company or the aviation industry? After you’ve spent time researching the company and the aviation industry, you should have a better sense of the mission, goals and trends impacting the industry. Do these align with the professional goals that you’ve set for yourself? What do you like and respect about the company as a whole? What excites you about the future of aviation? As you start building your story, tie together similarities among your professional goals, the future vision of the company and the aviation trends you feel are especially important.
With all the above in mind, ask yourself, What is a positive trait or skill that you’ve had for a long time that will be remarkable in this role? For example, have friends or colleagues described you as especially organised? Curious? Entrepreneurial? Generous? Think about how you’ve long thought of yourself or how others have seen you. Then, think of recent examples from your life when you embodied that characteristic.
FINAL WORD
We train applicants using FaceTime or Skype -” one-to-one” on all of the presentation skills outlined here. We will coach you based on your own CV so it is very personalised to ensure you have the best chances of getting that golden call. Order the Skype tutorial today and we will be in touch to arrange a session with you. Depending on your own strengths, one to three sessions may be recommended for you to prepare for the final interview.
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Your Final Interview is important. We show you the importance of your presentation skills. This will ensure you get the golden call. Take up our invitation for our one to one coaching today.