Final Interview Training for Emirates, Etihad & Qatar Cabin Crew

To increase your chances of securing an offer or golden call from Emirates, Etihad and Qatar, we can provide a Zoom video final interview training for you. This is available worldwide and we can arrange a convenient date and time for you to make contact with us by providing you with a Zoom invitation.

During the Zoom video call, we will go through the final interview questions with you, guide you line by line with your answers, check that your content and examples that you are using are acceptable to the recruiter. Candidates usually fail because of poor examples or content that is disorganised. Our clients tell us this is session is of great value and the guidance helps them greatly at their performance.

At the final interview, five things that are important:
1. Your tonality, verbal and non-verbal communication and how you come across. All too often, the candidate does not know how he or she comes across. It is always fine from your end but not from the recruiter’s point of view.
2. Your listening skills.
3. Your ability to present your content in an organised and interesting manner.
4. Your content is a good example that best describes the situation. Often, the example given by candidates is long winded, not interesting and poorly presented.
5. You show connection back to the core values and mission statement of Emirates, Etihad and Qatar.

We will coach you on the Final interview techniques. We highly recommend this Cabin Crew final interview training. This is like being in the Olympic finals and you must achieve the gold medal for your country. There is no second place. To return in 6 months to do it all again is extremely painful, and costs you in time and money. Put it another way, an athlete representing the country will not go for an Olympic event without a good coach - so why would you attend the finals without a good coach?

If you have any questions on our Cabin Crew Final interview training, let us know through our Form.

A TYPICAL FINAL INTERVIEW QUESTION AT EMIRATES, ETIHAD & QATAR FINAL INTERVIEW SESSION

HOW WOULD YOU DEAL WITH AN ANGRY CUSTOMER

When a hiring manager asks you about your ability to handle angry customers, they are trying to determine how well you respond and act under negative conditions and pressure. It is best for you to first be honest about if you have ever handled a situation with an angry customer before. If you haven’t, only then is it acceptable for you to inform the hiring manager what you would do if you ever come across one.

When you provide an example, please make sure you cover these points.

When discussing how you would handle this type of situation, remember to stay calm. Remember the customer is always right.

• Describe a scenario that highlights your ability to cope with stress and tough customers.

• Be sure to emphasize how well you communicated with the customer, acknowledged their concerns, and resolved the situation with regards to company policy to the best of your abilities.

• Your response should highlight that you go above and beyond for your customers and do not cave in to pressure while providing exceptional customer service.

• Be mindful of your tone, emotions, enthusiasm and body language.

Employers are looking for candidates that know how to effectively defuse hostile customer interactions while promoting their company in a positive light.

Avoid becoming overly emotional and excited when describing how you would handle an irate customer. Keep your hand gestures and body language to a minimum and strictly professional. Remember, your response needs to showcase how well you were able to remain in control of the entire interaction between you and the irate customer.

TELL ME ABOUT A TIME WHEN YOU CAME ACROSS A TEAM MEMBER WHO WAS NOT COMPLETING HER WORK ON TIME. WHAT WOULD YOU DO?

Example: At my previous job, I had an employee who was consistently late when competing tasks, which slowed down the entire team. I spoke to her in private and provided her with a verbal warning, including a deadline for improvement. When I saw no improvement, I spoke to Jane again and let her know that I would be reporting her to Human Resources, and gave her another deadline for improvement. This was the employee’s final deadline. Happily, after a three-week period, she was completing her tasks in a timely fashion. Not only was the problem solved, but her increased productivity helped the department complete projects ahead of schedule.

WHAT IS YOUR BIGGEST WEAKNESS?

What NOT to say: “I’m a perfectionist.”

This is one of the biggest mistakes you can make trying to turn it around when asked for a weakness.

“I can’t tell you the number of times I have heard people tell me, ‘I’m a perfectionist,’ or ‘I’m too honest. These are about as cliché and phony as it gets.”

“You can tell immediately when people are not being genuine,” Responses like ‘I’m a perfectionist’ or ‘I’m too loyal’ really communicate either a lack of honesty or a lack of self-awareness.

This is one of the most difficult question to answer and only 10% of candidates score well on this question yet this is the most popular interview question as the recruiter wants to know if the candidate will admit to weakness and not swing it around and tell a lie with the “perfectionist” approach.

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