Use Action Words in your CV and in your Emirates or Qatar application form to make an instant favourable impact.

Refining your CV to ensure you get selected for your dream cabin crew role is so important.  A strong professional CV with action words showing your achievements help you stand out from the competition.  Using action words draws attention to the achievement. When attending an Emirates or Qatar open day, thousands of hopefuls hand over their CV to the recruiter but do you know how recruiters make their shortlist on who gets through to assessment day?

Here are extracts from 2 CVs - both potential applicants for cabin crew roles at Emirates and Qatar.  They both have current experience as a Head - Front Desk Reception at a 5 star hotel.  They both have no previous cabin crew experience. They both attend the Emirates and Qatar open days but who will be shortlisted for the Assessment day?

Example A: Extract - Sample CV for person with no relevant experience of cabin crew, and applying to Emirates or Qatar for the first time.

Professional Experience
July 2015 to Present
Head, Front Desk Reception
Palace View Hotel, Dubai Marina, Dubai, UAE

- Plan work schedules for the team and supervise 6 Front Desk staff members.
- Manage and process all guest arrivals and departures. Check and co-ordinate final bills for hotel guests.  Collaborate queries on final bill with restaurant cashiers. Where there are discrepancies, re-calculate and correct bills, and arrange for approval.
- Responsible for greeting and helping guests (new arrivals) with registrations. Introduce key card to them and provide information on restaurants. Invest time for guests where English is not their first language and ensure they are fairly treated.
- Enjoy interaction with guests in a kind and courteous manner, and going out of my way to help them. 
- Handle requests for room choices and offer alternative rooms where their first choice is not available.
- Direct guests with Executive Room bookings to a dedicated reception.
- Prioritise and organise room upgrades for loyal guests.
- Explain the shuttle bus service to town and assist with sightseeing needs.
- Organise hospitality requirements for corporate meetings.
- Manage, mentor and train a multi-cultural team, and provide team support at busy times.
- Resolve difficult situations faced by guests over rooms, travel or other hotel services.


Example B: Sample CV for person with no relevant experience of cabin crew, and applying to Emirates or Qatar for the first time.
Professional Experience
July 2015 to Present
Head, Front Desk Reception
Gold View Hotel, Dubai, UAE

- Welcome customers and assist them to their rooms.
- Deal with check-ins and check-outs.
- Collect cash and generate invoices.
- Supervise and provide team training.
- Manage guest complaints and resolve issues.
- Ensure guests feel comfortable and look after them.
- Ensure reception area and desk is clean at all times.
- Organise hospitality requirements.
- Greeting guests and responding to telephone calls.
- Meet new people from different countries.
- Excellent customer service skills
- String organisational skills and good team player.
- Self motivated and passionate about giving guests the best experience.
- Excellent communication skills.


Who would you shortlist?  

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