At Etihad, cabin crew are truly global citizens who share a collective passion of caring for their guests. They want applicants for Etihad cabin crew to show they have what it takes to surpass guests’ expectations and inspire guests through innovative hospitality.

They score candidates on personal presentation. Their job description states you must have “Excellent Personal Presentation, Style and Image.” In this article, we will try to break this down and show you what you need to show them.

Etihad expects your Personal Presentation to be excellent. We show you the areas of personal presentation. Bear in mind that the scope of Personal Presentation is very wide.

We have all heard the saying you only get one chance to make a first impression. It takes a long time to undo that first impression especially if you came across with a slightly negative first impression.

It extends to how you look, what you say and what you do for a living.

Remember that what others see and hear from you will influence their opinion of you.

In everyday work situations and when under pressure, or in demanding situations at work. It is perceived as involving at least two people, you presenting yourself and the person seeing and hearing you.

Remember it’s confidence not arrogance.

You need to have good esteem, self confidence and believe in yourself. Accept who you are, positives and negatives.

If you are the type that gets worried about what the recruiter or others think about you, then you are weak in your Personal Presentation.

Etihad does not want people who fail to convey their message effectively or those who lack self-esteem.

Etihad require that their cabin crew focus on non-verbal communication - this is your body language, voice and facial expressions.

Your voice says a lot about you, this includes accent, tone, pitch and volume.

Verbal communication - how you speak, project your voice and choice of words you use to make an impression.

Behaviour - your courtesy and politeness.

Personal presentation is also the way you dress (image and style) and how you take care of your general presentation.

KEYWORDS ALONG WITH EVIDENCE THAT YOU SHOULD USE AT YOUR INTERVIEWS

Self Awareness

• Emotional awareness;

• Accurate self-assessment;

• Self-Confidence.

Self - Management

• Self Control;

• Trustworthiness;

• Conscientiousness;

• Adaptability;

• Innovation.

Motivation

• Self motivation

• Commitment

• Initiative

• Optimism

Interpersonal Skills

Empathy

• Learn to listen to verbal and non=verbal communication of others. Use questions to find out more about other people and how they feel, and feedback to clarify you understood their feelings. Understanding others, developing others, service orientation, leveraging diversity. Acknowledge and respect the feelings of others eceb if you disagree, and avoid making comments or statements that are judgemental, belittling, rejecting or undermining.
  
  Social Skills

• Being a good listener, sharing and trustworthy. This improves self esteem and confidence. Within this also comes influence skills, conflict management, communication, leadership, building bonds, collaboration and cooperation and team capabilities.

If you require help with a Cabin Crew CV for Etihad and a cover letter for Etihad alongside pictures and one-to-one training, we will be pleased to assist. Learn More here.